Internet Mystery Shops
Not getting the return you expected on your lead spend? It might not be the leads. A C&M Coaching Mystery Shop shows you exactly where your lead-handling process is broken — in 72 hours, from the customer's perspective.
How It Works
One of our team members creates an alias with a local phone number and email address — your team will believe they're engaging with a real prospect.
The alias submits a lead exactly like a real customer would. From that moment, all interaction is monitored for 3 full business days.
Every phone call, email, and text response is recorded and stored securely on our dashboard for review.
Schedule a Zoom with one of our automotive call-training experts. Hear the calls, see the texts and emails, and leave with concrete feedback and a fix list.
What We Find
We identify the specific places where leads slip through. Most dealerships discover at least two issues they didn't know they had:
First One's Free
We'll run your first mystery shop at no cost — phone, email, and text monitored for 72 hours, with a full debrief Zoom call when it's done.
Get My Free ShopCheckout Our Online
Thinking about choosing C&M Coaching for phone training? Don't just take our word for it — check out our online reviews and see why clients trust us with their team's personal and professional growth.
David Ortiz
Sales Manager
“Excellent service. We have become better as a team and are more effective due to their coaching. Any business that requires communication through the phone should sign up to C&M Coaching.”
Breanna Cocker
BDC Manager
“Maggie and Robin are incredible! C&M has so much to offer and they have helped us tremendously improve our communication skills. We wouldn't be where we are today without you!”
Andres
Collections Manager
“C&M Team. Thank you so much for your great and hard work. We are really pleased with your services. We find it vital for our Dealer and Finance Company, especially now more than ever.”
Call For A Free Evaluation
877-900-9461C&M Coaching works with hundreds of dealerships and collections teams across the U.S. No dealership is too big or too small.
Schedule A Call